Refund policy

RETURNS & EXCHANGES
All orders placed our site are non-refundable. If you wish to cancel your order before it has shipped, we will issue you a store credit. We will only offer a refund for your order if we are unable to fulfill it correctly due to any error on our part.

We are happy to accept returns on yarn for store credit within 30 days of purchase if unused, in original condition, and with the original receipt. (Policy updated August 22, 2025).

Please note that we cannot accept exchanges or returns on patterns, books, magazines, needles, buttons, accessories, notions, or discounted items.

CLASS POLICY

Store-credit is available for cancellations up to 48 hours before classes begin, after this point, classes are non-refundable. Unfortunately, we cannot offer make-up classes, discounts or refunds for missed classes in a series.

If a class is cancelled by Espace Tricot, a full refund will be issued. In the case of one class in a series being cancelled, a rescheduling will be attempted. Should rescheduling not be possible, a partial refund (equal to the session) will be issued.